Streamline Communications

Customer communications have become more and more diverse as businesses expand the methods of customer communications for more in-depth Customer Relationships. Evolution provides tools to address the communication dilemmas allowing businesses to streamline their customer communications.

Multiple Channels

Efficient information management through an organization has always been a challenge. Basically, each part of your organization does not communicate seamlessly with the other. As a result, information follows many avenues and routes including: phone messages, fax communications, and email. Evolution's CRM provides a basis for information resulting from internal communications streamlining internal processes and providing consistent information to staff internally.

Communications resulting from different channels of communications provide unique needs depending on the channel. Different channels of customer contact parallel work flow needs of those channels. The resulting need is the ability to respond to customer needs efficiently at the point of communication. Customer contact can stem from a variety of channels:

• Phone
• Email
• Web - Including Purchases, information requests, support, online chat
• Service
• Returns - RMA's
• Purchasing and Suppliers

Evolution provides tools for each of these methods and a comprehensive solution to provide a seamless solution for companies with multiple channels of customer contact. Integrated tools include right click options, drop down menus and flexible security profiles to allow as much of or as little of available tools for different roles within growing companies.

This approach also provides the ability to allow for overlap in channels of customer contact. For example, in phone based communications it is not unusual for a customer to have multiple different types of questions at once. this means a simple phone call can address customer questions regarding sales, service, product information and an account history if necessary.

Similarly, on the service side Evolution provides tools that support up selling opportunities at the same time any service questions are being addressed. The result is a comprehensive tool allowing for Employees with distinct roles within a company to be able to access as much information as necessary to meet customer needs within a company at a moments notice. Service tools also include the ability to schedule an on-site visit from the phone call and provide a Service tracking number referencing that particular call.

Evolution even enables you to report on all of these areas to see quick results on: sales charts, closing ratios, project billings, email usage, estimate inaccuracies and much much more.

From Communication to Action

With Email being such a dominant form of communication for businesses and increased web based businesses makes this even more so. Evolution provides easy to use right click options and group based actions for easy follow up and quick response to email traffic. This means following up on email communications and responding quickly to email communications can happen quickly and related to a customer file for future reference.

Evolution addresses numerous work flow patterns with easy to use tools. Some examples of work flows starting from email include:

• Checking on the status of a web or direct sales order
• Requesting an appointment for an on-site visit
• Help Desk or trouble ticket system
• Appointment Scheduling/Calendar Management
• Service Appointments/Visits

Evolution's Solution

Centralize your information to one location that can be shared with every area of your company. Let your business come directly to you and almost manage itself. Leave yourself with more time to grow your company and facilitate it.

The result:

• Imagine the freedom changing a product price at one location in your office and have your entire company including your Ecommerce website, reflect that change within a matter of seconds.
• Imagine updating one client's contact information and have that instantly at the fingers of your entire organization; even internationally if needed. Think of the time and resources you would save.

The possibilities are limitless. Let your ingenuity bring your company to new heights. Evolution creates a new standard for the modern business place. Be a part of it.